AI assistants & connected workflows
Automation & AIExploring how AI assistants can make internal support knowledge easier to find and repeated work easier to perform.
The context
Support questions and documentation often live across many tools. Bringing them into a more connected workflow can reduce friction for colleagues.
Selected responsibilities & work
- Prototyping a Teams-based assistant with message triggers and controlled responses.
- Investigating a SharePoint knowledge base as a maintained source of truth.
- Exploring automation for onboarding, inventories, internal documentation, and reports.
My perspective
These are ongoing initiatives and prototypes, not claims of a fully rolled-out product or measured business impact.
Presented at a general level to respect employer privacy. This page is an overview of experience rather than a claim of specific measured outcomes.
Keep exploring
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